Augment

Consulting.

Senior, honest input from people who’ve solved your problem before — a clear read on what’s going on and a written plan your team can act on, without signing up for a full redesign.
We can help.

Sometimes you don’t need a team. You need the right call.

A decision you can’t cheaply undo, a metric slipping for no clear reason, a roadmap you’re not sure about. What helps isn’t more hours — it’s someone who’s shipped through this exact problem telling you honestly what to do. We can help.

Use cases

Questions worth a second opinion

After designing, building, and fixing products across a lot of industries, we’ve been asked these before. Tell us yours, and we’ll tell you what it’ll take to answer it.

  1. 01

    A redesign everyone’s arguing about

    Stakeholders want different things and the debate is going in circles. We bring an outside read on what the product actually needs and give you a decision you can defend.

  2. 02

    Metrics slipping and no clear cause

    Activation or retention is down, and the theories are piling up. We dig into the product and the data and tell you where the real problem is.

  3. 03

    A roadmap you’re not sure about

    You’ve got a plan for the next two quarters and a nagging feeling it’s the wrong order. We pressure-test it against user value and effort and tell you honestly.

  4. 04

    A team that’s capable but stuck

    Your designers are good; something in the process or the direction is holding them back. We work out what, and give you a concrete fix.

  5. 05

    A build decision you can’t undo cheaply

    Native or cross-platform, rebuild or refactor, one platform or two. We’ve made these calls before and will give you a straight recommendation with the reasoning.

  6. 06

    Due diligence on a product

    You’re acquiring, investing in, or inheriting a product and need to know what shape the experience and the design are really in. We assess it and write it up.

Getting a straight, senior answer without buying a whole engagement is harder than it should be

Big firms scope a three-month project. Freelancers give you an opinion, not a plan. Your own team is too close to the problem to see it clearly. So the decision gets made on a hunch, or it doesn’t get made at all.

Problem

A vendor tells you what gets you to sign a bigger contract.

Solution

A senior read on what’s actually going on — even when the answer is “you don’t need us for this.”

Team up with Augment
What you can bring us/ 02

A decision, a diagnosis, or a review

Consulting engagements usually take one of three shapes. Bring us the question and we’ll tell you which one fits — and what it’ll take.

Advisory

A specific decision

Native or cross-platform, rebuild or iterate, which roadmap order — the calls that are expensive to get wrong. We give you a recommendation and the reasoning behind it.

  • A straight recommendation, not options paralysis
  • The trade-offs laid out plainly
  • The reasoning written down so you can share it
Diagnosis

A problem with no obvious cause

Something’s off — activation, retention, support load — and the theories aren’t converging. We investigate the product and the data and name the real issue.

  • Product walkthrough and heuristic review
  • Analytics and, where useful, user interviews
  • A clear statement of the actual problem
Review

A product to assess

A product you’re inheriting, acquiring, or investing in. We assess the state of the experience, the design, and the risks, and write it up.

  • Experience and design-quality assessment
  • Risk and debt called out with severity
  • A written report you can act on or hand on

One senior team, one honest
answer, not a sales pitch

No junior running a framework, no account manager steering you toward more hours. The people advising you are the ones who’ve designed, built, and fixed products like yours — all Augment, working from one brief.

01

Senior people only

The people advising you have designed, built, and fixed real products — this isn’t a framework applied by a junior.

Two designers working together at a shared desk
02

No upsell

The recommendation is what we’d actually do, even when that’s “handle this in-house” or “do nothing yet.”

03

Written, not just spoken

You leave with a document your team can act on and share, not a memory of a good call.

04

Try before you commit

Start with a free 3-day trial — bring us one real question before anything is signed.

Ready to start?

Bring us the question — we’ll tell you honestly what it’ll take to answer it.

Book a consulting call

How we approach consulting work

Every engagement is different, but they usually take one of two shapes. We’ll tell you on the first call which one fits — and why.

One-off engagement

You bring a question, we scope a short piece of work — days, not months — and deliver a written answer with a plan. No ongoing commitment.

Advisor on call

We stay available on a light retainer — a regular check-in plus ad-hoc calls when a decision comes up. Best when you want senior input on tap without a full team.

From the question to a plan you can act on

Four stages, from framing the question to a written plan in your team’s hands. Hover any stage to see what’s in it.

01

Frame the question

We agree exactly what you need answered, what a good outcome looks like, and what we’ll need access to.

You get
  • The question, sharpened
  • Success criteria
  • Access to product, data & people

Explore more product design solutions we offer

FAQ/ 08

Consulting questions,
answered.

Short, honest answers — and if we missed one, our team would love to chat.

Not sure we’re the right fit?
Try us for 3 days first.

Choosing a design agency online is often a gamble. So we let you test the collaboration before you commit to anything.

  1. 01

    Pick a small part of your existing product.

  2. 02

    Watch our process in action and see if you enjoy working with us.

  3. 03

    Get one or two screens designed during the trial.

  4. 04

    Decide if you want to continue.

Ready when you are

Get the right call, in writing.

Book a call and we’ll tell you honestly whether an hour, a week, or a full engagement is what your question needs.

Consulting | Augment